Fees and Our Guarantees

We take the subject of client service very seriously. We believe it's one of the main areas that separate us from our competitors!

We don't use automated telephone answering services, only people. So when you want to speak to us during business hours, you'll always get through to one of our team. We believe in fostering long term relationships with our clients and whether you call us on the phone or visit in person you should always expect the following performance guarantees:

• We will always make you feel welcome, in person and on the phone.
• Your feedback is critical to our continuing success, helping us to innovate and improve.  We welcome your ideas, comments and suggestions.
• We will always act with integrity and honour our commitments to you at all times.
• We will always acknowledge any communication you have with us.
• We will strive to explain things clearly and spend as much time as necessary to help you if you feel an issue is too technical.
• We will always provide a friendly and approachable service.
• We will always be on time for appointments or inform you of any delays we are experiencing.
• We will endeavour to know and understand your individual needs.
• We will remain fully compliant with HMRC rules and regulations at all times.
• We have in place adequate back up to ensure continuity in the event of systems failures.

Service guarantee

Our work is guaranteed to the complete satisfaction of the customer. If we make an error, or fail to deliver on any of our promises in any week/month, and you let us know in writing within 14 days of the end of that period, we will, at your option either refund that period's fee or compensate you with the equivalent in shopping vouchers.

Fees

Our charging structure is based on a fixed monthly fee, which incorporates all of the services listed.  This unique approach allows us to offer you a complete accounting service for monthly tax deductible fees of £120 (+VAT).  You will not find any hidden fees or charges within our service.

Comparing charges

To ensure you are comparing like with like, should you obtain an illustration from one of our competitors please give us the opportunity to comment. If they are genuinely providing a better, more cost effective and compliant service we will acknowledge this, and then re-examine our own proposal.

To find out how we can help you, simply complete our no obligation enquiry form or call us on 0845 0511 902.